Consumer behaviour in tourism: Concepts, influences and opportunities

SA Cohen, G Prayag, M Moital - Current issues in Tourism, 2014 - Taylor & Francis
Although consumer behaviour (CB) is one of the most researched areas in the field of
tourism, few extensive reviews of the body of knowledge in this area exist. This review article …

Technology in tourism-from information communication technologies to eTourism and smart tourism towards ambient intelligence tourism: a perspective article

D Buhalis - Tourism Review, 2020 - emerald.com
Purpose Technology revolutionises the tourism industry and determines the strategy and
competitiveness of tourism organisations and destinations. This paper aims to explore the …

Technological disruptions in services: lessons from tourism and hospitality

D Buhalis, T Harwood, V Bogicevic, G Viglia… - Journal of service …, 2019 - emerald.com
Purpose Technological disruptions such as the Internet of Things and autonomous devices,
enhanced analytical capabilities (artificial intelligence) and rich media (virtual and …

Conceptualising technology enhanced destination experiences

B Neuhofer, D Buhalis, A Ladkin - Journal of Destination Marketing & …, 2012 - Elsevier
The notion of creating rich and memorable experiences for consumers constitutes a
prevalent concept in the tourism industry. With the proliferation of destination choices and …

Are information quality and source credibility really important for shared content on social media? The moderating role of gender

BB Dedeoglu - International journal of contemporary hospitality …, 2019 - emerald.com
Purpose This paper aims to first examine tourists' perceptions of the source credibility and
information quality of social media content to see whether they would have an impact on …

Cross–border tourism destination marketing: Prerequisites and critical success factors

M Kozak, D Buhalis - Journal of Destination Marketing & Management, 2019 - Elsevier
Cross-border collaboration has become more valuable particularly for destinations that have
had long-standing disputes in political relations but now seek peace. They are often forced …

Selling rooms online: The use of social media and online travel agents

A Inversini, L Masiero - International Journal of Contemporary …, 2014 - emerald.com
Purpose–This paper aims to focus on the reason why hoteliers choose to be present in
online travel agent (OTA) and social media web sites for sales purposes. It also investigates …

Reimagining urban destinations: Adaptive and transformative city brand attributes and values in the pandemic crisis

C Pasquinelli, M Trunfio, N Bellini, S Rossi - Cities, 2022 - Elsevier
This paper contributes to the post-Covid urban tourism debate. It focuses on how cities
respond to the pandemic asking how and to what extent urban destination brands are …

Brand management and cocreation lessons from tourism and hospitality: introduction to the special issue

D Buhalis, S Park - Journal of Product & Brand Management, 2021 - emerald.com
Branding originated as a means by which a company differentiated its goods and/or services
from those of its competitors (Cowley, 1996). In tourism and hospitality, the importance of …

The effects of online social media on tourism websites

R Milano, R Baggio, R Piattelli - Information and communication …, 2011 - Springer
Web 2.0 and online social networking websites heavily affect today most of the online
activities and their effect on tourism is obviously rather important. This paper aims at …