[HTML][HTML] Artificial intelligence in information systems research: A systematic literature review and research agenda

C Collins, D Dennehy, K Conboy, P Mikalef - International Journal of …, 2021‏ - Elsevier
AI has received increased attention from the information systems (IS) research community in
recent years. There is, however, a growing concern that research on AI could experience a …

Anthropomorphism in AI-enabled technology: A literature review

M Li, A Suh - Electronic Markets, 2022‏ - Springer
Research advances in artificial intelligence (AI) capabilities have resulted in intelligent and
humanlike AI-enabled technology (AIET). The concept of anthropomorphism—the attribution …

Customers' acceptance of artificially intelligent service robots: The influence of trust and culture

OH Chi, CG Chi, D Gursoy, R Nunkoo - International Journal of Information …, 2023‏ - Elsevier
This study addresses two critical research gaps in human-robot interaction (HRI): the limited
systematic research on the role of trust in customers' acceptance of artificially intelligent (AI) …

Artificial intelligence in E-commerce fulfillment: A case study of resource orchestration at Alibaba's Smart Warehouse

D Zhang, LG Pee, L Cui - International journal of information management, 2021‏ - Elsevier
Despite heightened interest, integrating artificial intelligence (AI) into businesses remains
challenging. Recent surveys show that up to 85% of AI initiatives ultimately fail to deliver on …

Employees' perception of robots and robot-induced unemployment in hospitality industry under COVID-19 pandemic

MO Parvez, A Öztüren, C Cobanoglu, H Arasli… - International Journal of …, 2022‏ - Elsevier
The impact of the pandemic is driving the recent upsurge in service automation and the
adoption of service robots in the hospitality industry. As service paradigm and customer …

What drives students' AI learning behavior: A perspective of AI anxiety

YM Wang, CL Wei, HH Lin, SC Wang… - Interactive Learning …, 2024‏ - Taylor & Francis
As artificial intelligence (AI) technology rapidly develops and is deployed, students
increasingly need to understand and learn AI-related skills for future employment. This study …

[HTML][HTML] Twitter as a predictive system: a systematic literature review

E Cano-Marin, M Mora-Cantallops… - Journal of Business …, 2023‏ - Elsevier
Millions of people use Twitter daily, posting thousands of messages and interacting with
their peers. This research aims to evaluate and classify the predictive potential of the Twitter …

[HTML][HTML] Three strikes and you are out!: The impacts of multiple human–robot trust violations and repairs on robot trustworthiness

C Esterwood, LP Robert Jr - Computers in Human behavior, 2023‏ - Elsevier
Robots like human co-workers can make mistakes violating a human's trust in them. When
mistakes happen, humans can see robots as less trustworthy which ultimately decreases …

Antecedents of human-robot collaboration: theoretical extension of the technology acceptance model

MO Parvez, H Arasli, A Ozturen, RN Lodhi… - Journal of Hospitality …, 2022‏ - emerald.com
Purpose This study aims to extend the technology acceptance model (TAM) to examine
whether the introduction of robots influences employees' behavioral intentions to use robots …

Is her (his) gender matched or not matched with me? Gender (dis) match effect between customers and gendered service robots

S Seo, X Wu, J Choi - International Journal of Hospitality Management, 2024‏ - Elsevier
This study examines whether the match between customers and gendered service robot
influences customer satisfaction towards service robots, so-called gender (dis) match effect …