Emergency situations arising out of natural disasters like tsunami, earthquakes, floods,
hurricanes or man-made ones like terror strikes, riots, accidents, etc. cause tremendous …

Research on the role of social media in crisis management has led to a deeper
understanding of their affordances. This research, however, is fragmented, with a primary …

Widespread mis-and disinformation during the COVID-19 social media “infodemic”
challenge the effective response of Emergency Management Agencies (EMAs) …

The use of social media and Web 2.0 platforms is proliferating and affecting different formal
and highly structured organisations including public safety agencies. Much of the research …

Abstract North and South Kivu provinces in the Eastern part of the Democratic Republic of
the Congo (DRC) are still confronted by both natural and manmade disasters and are …

Social Media (SM) contain a wealth of information that could improve the situational
awareness of Emergency Managers during a crisis, but many barriers stand in the way …

We live in a time when anyone can change from a passive bystander to an active
communicator during a crisis. This makes user-generated content a potentially valuable …

Disasters present us with dynamic and emergent multi-stakeholder scenarios. Complex
decision-making is supported by Emergency Management Organisation (EMO)'command …

Social media listening is used to support the need for information throughout the crisis
management life-cycle with emphasis on the phases of response and recovery. The …

Extracting useful information from social networks raises several challenges that still
represent open research issues. In this paper we focus on the problem of extracting …