Equilibrating resources and challenges during crises: a framework for service ecosystem well-being
Purpose This article explores the impact of crises, such as the coronavirus pandemic, on
service industries, service customers, and the service research community. It contextualizes …
service industries, service customers, and the service research community. It contextualizes …
Addressing health literacy in the digital domain: insights from a literature review
Purpose Promoting health literacy, ie the ability to access, collect, understand and use
health-related information, is high on the health policy agenda across the world. The …
health-related information, is high on the health policy agenda across the world. The …
User experience (UX) design in medical products: theoretical foundations and development best practices
BT Familoni, SO Babatunde - Engineering Science & Technology Journal, 2024 - fepbl.com
Abstract User Experience (UX) Design in Medical Products is pivotal in enhancing patient
outcomes, satisfaction, and adherence to treatment regimens. This abstract delves into the …
outcomes, satisfaction, and adherence to treatment regimens. This abstract delves into the …
Customer ecosystems: exploring how ecosystem actors shape customer experience
Customer ecosystems: exploring how ecosystem actors shape customer experience |
Emerald Insight Books and journals Case studies Expert Briefings Open Access Publish with …
Emerald Insight Books and journals Case studies Expert Briefings Open Access Publish with …
[HTML][HTML] Service design for digital servitization: Facilitating manufacturers' advanced services value proposition design in the context of Industry 4.0
Industry 4.0 provides increasing opportunities for manufacturing companies in servitization,
which has led to the emergence of digital servitization. Several single case studies have …
which has led to the emergence of digital servitization. Several single case studies have …
Designing augmented reality services for enhanced customer experiences in retail
N Vaidyanathan, S Henningsson - Journal of Service Management, 2023 - emerald.com
Purpose To deliver superior customer experiences, retailers are increasingly turning to
augmented reality (AR) technologies for new digital services that can enhance their …
augmented reality (AR) technologies for new digital services that can enhance their …
[HTML][HTML] Service system transformation through service design: Linking analytical dimensions and service design approaches
The increasingly interconnected world is leading to continuous and profound
transformations within and among service systems (eg, firms, industries, societies). While …
transformations within and among service systems (eg, firms, industries, societies). While …
Exploring interactions between commuters with disabilities and transport service providers
Purpose The purpose of this study is to explore the interactions between commuters with
disabilities and transport services providers and to contribute to a better understanding of …
disabilities and transport services providers and to contribute to a better understanding of …
Using a nature-based virtual reality environment for improving mood states and cognitive engagement in older adults: A mixed-method feasibility study
Abstract Background and Objectives Exposure to nature and nature-based imagery has
been shown to improve mood states and stave off cognitive decline in older adults. Even …
been shown to improve mood states and stave off cognitive decline in older adults. Even …
SDG commentary: services that enable well-being of the human species
Purpose The purpose of this paper is to explore the challenges, interplay and potential
directions for future service research to address the first three Sustainable Development …
directions for future service research to address the first three Sustainable Development …