[PDF][PDF] Data analytics in healthcare: A review of patient-centric approaches and healthcare delivery
The integration of data analytics in healthcare has revolutionized the industry, ushering in a
new era of personalized and patient-centric approaches to healthcare delivery. This review …
new era of personalized and patient-centric approaches to healthcare delivery. This review …
Transforming health-care service through consumer co-creation: directions for service design
Purpose The increasing financial burden and complexity of health-care services,
exacerbated by factors such as an ageing population and the rise of chronic conditions …
exacerbated by factors such as an ageing population and the rise of chronic conditions …
Equilibrating resources and challenges during crises: a framework for service ecosystem well-being
Purpose This article explores the impact of crises, such as the coronavirus pandemic, on
service industries, service customers, and the service research community. It contextualizes …
service industries, service customers, and the service research community. It contextualizes …
Designing augmented reality services for enhanced customer experiences in retail
N Vaidyanathan, S Henningsson - Journal of Service Management, 2023 - emerald.com
Purpose To deliver superior customer experiences, retailers are increasingly turning to
augmented reality (AR) technologies for new digital services that can enhance their …
augmented reality (AR) technologies for new digital services that can enhance their …
Advancing patient-centered shared decision-making with ai systems for older adult cancer patients
Shared decision making (SDM) plays a vital role in clinical practice guidelines, fostering
enduring therapeutic communication and patient-clinician relationships. Previous research …
enduring therapeutic communication and patient-clinician relationships. Previous research …
[HTML][HTML] Service design for digital servitization: Facilitating manufacturers' advanced services value proposition design in the context of Industry 4.0
Industry 4.0 provides increasing opportunities for manufacturing companies in servitization,
which has led to the emergence of digital servitization. Several single case studies have …
which has led to the emergence of digital servitization. Several single case studies have …
Customer ecosystems: exploring how ecosystem actors shape customer experience
Customer ecosystems: exploring how ecosystem actors shape customer experience |
Emerald Insight Books and journals Case studies Expert Briefings Open Access Publish with …
Emerald Insight Books and journals Case studies Expert Briefings Open Access Publish with …
[HTML][HTML] Service system transformation through service design: Linking analytical dimensions and service design approaches
The increasingly interconnected world is leading to continuous and profound
transformations within and among service systems (eg, firms, industries, societies). While …
transformations within and among service systems (eg, firms, industries, societies). While …
SDG commentary: services that enable well-being of the human species
Purpose The purpose of this paper is to explore the challenges, interplay and potential
directions for future service research to address the first three Sustainable Development …
directions for future service research to address the first three Sustainable Development …
Exploring interactions between commuters with disabilities and transport service providers
Purpose The purpose of this study is to explore the interactions between commuters with
disabilities and transport services providers and to contribute to a better understanding of …
disabilities and transport services providers and to contribute to a better understanding of …