Customer journey has become an increasingly important concept to understand complex
customer behaviours and get insights into their experiences. While the term has been used …

This study offers a bibliometric evaluation of perceived risk research in the hospitality and
tourism literature. It emphasizes the essential scientific topics, the conceptual foundations …

This study aims to identify the effects of health-related risk perception and sociodemographic
characteristics on the willingness to pay (WTP) for travel insurance as a risk reduction …

Recent research suggests that some deficiencies in the insurance industry might be
associated with tourists' lack of knowledge. However, the literature does not present a tool …

This study aims to explore seniors' consumption behavior characteristics and the impact of
peer effects on their intention to purchase travel insurance. The multiple regression analysis …

This research note reports an investigation into the personal values that are salient to
consumers when considering stopover destinations during long-haul travel. The findings …

Purpose This research aims to examine the role of perceived threat (ie COVID-19) on
people's preferences for destination logo designs. In addition, it investigates the influence of …

This study explored the willingness and purchase of travel insurance during the COVID-19
pandemic amongst working adults to ensure their safety and welfare through the lens of the …

Purpose Coffee in capsules consumers' behaviour depends not only on the products'
attributes, but also the consequences perceived by them and the alignment with their values …

Background: The study which consists of two parts: theoretical and empirical ones, and
contains the analysis of the concept of insurance service quality in relation to travel …