The importance of data science and big data analytics is growing very fast as organizations
are gearing up to leverage their information assets to gain competitive advantage. The …

Service failures represent temporary or permanent interruptions of the customer's regular
service experience. Although the literature identifies an extensive set of organizational …

Background The term “big data” refers to the vast volume, variety, and velocity of data
generated from various sources—eg, sensors, social media, and online platforms. Big data …

Purpose Big data-driven supply chain analytics capability (SCAC) is now emerging as the
next frontier of supply chain transformation. Yet, very few studies have been directed to …

Drawing from tenets of the resource-based theory, we propose and test a model that
examines the relationship between the application of big data analytics (ABDA) and …

The complexity that characterises the dynamic nature of the various environmental factors
makes it very compelling for firms to be capable of addressing the changing customers' …

Despite the prevalence of data breaches, there is a limited understanding of individuals'
awareness, perception, and responses to breaches that affect them. We provide novel …

Equifax, one of the three major US credit bureaus, experienced a large-scale data breach in
2017. We investigated consumers' mental models of credit bureaus, how they perceive risks …

Drawing on social exchange theory (SET), the study examined the influence of customer-
contact hotel employees' perceived compensation system on turnover intentions and job …

Abstract Fear of Missing Out (FoMO), fueled by the fear that missing out on something will
negatively affect one's happiness, is directly related to the social environment. This study …