This systematic review investigates the transformative impact of Healthcare 4.0 (HC4. 0)
technologies on healthcare service quality (HCSQ), focusing on their potential to enhance …

Purpose The purpose of this paper is to investigate the mediation effect of customer
satisfaction in the relationship between service quality, service orientation, and marketing …

Background Measuring patients' perception from health service quality as an important
element in the assessment of service quality has attracted much attention in recent years …

Purpose The current study aims at develo** a conceptual framework containing original
dimensions of SERVQUAL and adding two modified dimensions: patient safety and medical …

Background: The success of E-Business brings the highlight to websites as a tool to interact
between company and customer. And recent studies indicate that quality of the website …

Purpose Under a dynamic business environment that is seen today, organizations need to
adopt the right blend of strategies to attract, retain and maintain customers. Extant marketing …

Determining the importance values of service features is necessary to prioritize the points in
service quality management and improvement. Existing studies have used linearly additive …

Hospitals and healthcare centers face many service problems during the pandemic.
Problems that may arise in providing high-quality services lead to increased dissatisfaction …

Purpose The purpose of this paper is to analyse the relationship between outpatient
satisfaction and the five constructs of healthcare projects' service quality in Pakistan using …