A large volume of patients' opinions—as online doctor reviews (ODRs)—are available
online in order to access, analyze, and improve patients' perceptions about the quality of …

As an emerging form of health care with accelerated growth in recent years, online medical
consultation (OMC) has received extensive attention worldwide. Although the number of …

Government social media is widely used for providing updates to and engaging with the
public in the COVID-19 pandemic. While Facebook is one of the popular social media used …

(1) Background: The appearance of physician rating websites (PRWs) has raised
researchers' interest in the online healthcare field, particularly how users consume …

Personal health records offer the convenience of accessing medical history and personal
health information, but also raise a range of privacy concerns which affect their adoption. In …

Background Accessing medical resources has been a challenging issue in China,
particularly for people who do not live in big cities. Online “Ask the doctor”(AtD) services are …

Doctor–patient relationships (DPRs) in China have been straining. With the emergence of
the COVID-19 pandemic, the relationships and interactions between patients and doctors …

Social media engagement is a vehicle for effective communication and engagement
between governments and individuals, especially in crises such as the COVID-19 pandemic …

Online physician review (OPR) websites have been increasingly used by healthcare
consumers to make informed decisions in selecting healthcare providers. However …

Understanding online patient dissatisfaction is essential for improving the quality of
healthcare services, patient satisfaction, and physician career development. This study is the …