This paper highlights to close existing gaps between customer compatibility and usage
intentions, with a special emphasis on the moderation function of subjective norms and …

Corporate social responsibility is a develo** approach that any organization can
implement for sustainability. Higher education institutions (HEIs) are implementing this …

Purpose Underpinned by affective events theory (AET), this paper examines the effect of
coworker friendship on coworker incivility in family-style restaurants. Furthermore, this paper …

Purpose Drawing on social identity theory (SIT), the current research highlights the
sequential mediation effects of customer interaction, functional value and hedonic value in …

This scholarly article investigates the application of Video Reflexive Ethnography (VRE) in
hospitality and tourism research. VRE, an innovative approach, employs ethnographic video …

Purpose This study examines the complex realm of customers' acceptance of AI-powered
robot chefs. It aims to enhance the understanding of customers' motivational factors that …

Purpose This paper investigates the focal role of close co-worker friendship in reducing
incivility. Furthermore, this paper examines negative workplace gossip as a mediator and …

Purpose This paper highlights the effects of supervisor bullying (SBL) on work–family conflict
(WFC), employee voice behavior (EVB), working compulsively (WCO) and working …

This paper introduces a comprehensive interview guide aimed at enhancing smart tourism
research. It discusses the integration of digital technology in tourism, highlighting the …

This paper explores the impact of hotel service attributes on customer advocacy through the
lens of customer retention. This empirical research also assessed the moderation role of …