The emergence of omnichannel retailing has revolutionized the way traditional e‐commerce
business operates, subsequently bringing fundamental changes to consumer expectations …

Research in operations management has traditionally focused on models for understanding,
mostly at a strategic level, how firms should operate. Spurred by the growing availability of …

We study the pricing and return policy decisions of an omnichannel retailer serving
customers who differ in how they realize their uncertain valuation for a product—by …

The third-party platform channel has been widely used in addition to the traditional retail
channel to sell products. In practice, some third-party platforms provide financing services to …

One of the recent trends in omni-channel retailing is ship-from-store which allows a retailer
to fulfill online orders by using inventory from a nearby store. The benefits of this fulfillment …

Many retailers have recently implemented buy online and pick up in store (BOPS) by
integrating their online and offline channels. In this paper, considering a retailer who sells …

A retailer following a competition-based dynamic-pricing strategy tracks competitors' price
changes and then must answer the following questions:(i) Should we respond?(ii) If so, to …

Online consumers being allowed to return unsatisfied products to any store prevails in the
omnichannel retailing context. Retailers increasingly implement a store return option to offer …

This article studies the distribution problem of brick-and-mortar retailers aiming to integrate
the online channel into their operations. The article presents an integrated modeling …

This paper considers three innovative mechanisms associated with effectively managing
consumer returns for an omnichannel retailer that has both online channels and physical …