This is the first systematic review of fraud in the hospitality sector to provide a holistic view of
this crime, identify literature gaps, and suggest new directions for future research. The paper …

This research endeavors to analyze the influence of error management culture on service-
oriented organizational citizenship behavior (SOOCB) through the lenses of perceived …

Purpose In recent studies, tourism scholars focussed more on service failure and recovery.
Thus satisfaction with service recovery (SSR) and outcome favourability in conjunction with …

This research note investigates how consumers' individual differences are associated with
their attitude towards trip advice that has been curated by artificial intelligence (AI) …

Drawing on the activation theory and the Exit-Voice-Loyalty-Neglect model, this study
examines how the level of customer engagement affects the four different types of customer …

Tourist scams have been somewhat overlooked due to definitional ambiguities. By focusing
initially on conceptual distinctions among a family of related terms, and by introducing the …

This study provides an applicable methodological procedure applying Artificial Intelligence
(AI)-based supervised Machine Learning (ML) algorithms in detecting fake reviews of online …

All that glitters is not gold: a study of tourists' visit intention by watching deepfake destination
videos | Emerald Insight Books and journals Case studies Expert Briefings Open Access …

Purpose Drawing upon affective events theory (AET), this study aims to explore the
relationship between tourists' perceived deception and moral emotions, dissatisfaction …

Purpose Based on appraisal theory and social response theory, this study aims to explore
the mechanism of AI failure types on consumer recovery expectation from the perspective of …