Purpose Conversational agents (chatbots, avatars and robots) are increasingly substituting
human employees in service encounters. Their presence offers many potential benefits, but …

Purpose This study aims to investigate the customers' behavioral intention and actual usage
(AUE) of artificial intelligence (AI)-powered chatbots for hospitality and tourism in India by …

Communicating with customers through live chat interfaces has become an increasingly
popular means to provide real-time customer service in many e-commerce settings. Today …

Personality is a combination of all the attributes—behavioral, temperamental, emotional, and
mental—that characterizes a unique individual. Ability to identify personalities of people has …

We interact daily with computers that appear and behave like humans. Some researchers
propose that people apply the same social norms to computers as they do to humans …

This study aims to explore the feasibility of a text-based virtual agent as a new survey
method to overcome the web survey's common response quality problems, which are …

Background: Ongoing pain is one of the most common diseases and has major physical,
psychological, social, and economic impacts. A mobile health intervention utilizing a fully …

Artificial intelligence (AI) is an important link between online consumers and the tourism
industry. AI-chatbots are the latest technological advancement that have shaped the tourism …

It is well known that utterances convey a great deal of information about the speaker in
addition to their semantic content. One such type of information consists of cues to the …

The benefit of social robots to support child learning in an educational context over an
extended period of time is evaluated. Specifically, the effect of personalisation and …