Designed for advanced MBA and doctoral courses in Consumer Behavior and Customer
Satisfaction, this is the definitive text on the meaning, causes, and consequences of …

This article suggests that there is a mobility bias in migration research: by focusing on the
“drivers” of migration—the forces that lead to the initiation and perpetuation of migration …

▪ Abstract This review considers a class of political activity that has largely been ignored by
researchers extending social movement theory into organizations: covert political conflict …

To what extent has the process of European integration re-drawn the boundaries of national
welfare states? What are the effects of such re-drawing? Boundaries count: they are …

The ongoing COVID-19 outbreak has revealed vulnerabilities in global healthcare
responses. Research in epidemiology has focused on understanding the effects of countries' …

What happens to a country when its skilled workers emigrate? The first book to examine the
complex economic, social, and political effects of emigration on India, Diaspora …

European integration continues to deepen despite major crises and attempts to take back
sovereignty. A growing number of member states are reacting to a more constraining EU by …

We propose to extend the Exit, Voice, Loyalty, and Neglect (EVLN) model of employees'
responses to adverse organizational circumstances with the construct of Organizational …

Firms spend substantial resources responding to customer complaints, and the marketing
profession has a long history of supporting that enterprise to promote customer loyalty. The …

How, when, and why does a state take repressive action against individuals residing outside
its territorial jurisdiction? Beyond state-led domestic forms of control over citizens living …