Current marketing philosophy is value‐oriented, whereas marketing theory explaining value
from the consumer perspective is limited. The theory of consumption value (TCV) is a …

This study aims to review and synthesise the contributions of disruptive digital technologies
to hotel performance. A sample of 3,914 articles was extracted from the Web of Science and …

Purpose Technological disruptions such as the Internet of Things and autonomous devices,
enhanced analytical capabilities (artificial intelligence) and rich media (virtual and …

Advances in virtual reality (VR) technology exert increasingly influential impacts on tourism.
Drawn upon a presence perspective and a process theory, this research aims to explore …

This study aims to identify whether hotel guests' attitudes towards robots serving at hotels
show differences according to their gender, level of education, generation, and the continent …

Purpose The purpose of this paper is to compare customer perceptions of hotel and peer-to-
peer (eg Airbnb) accommodation advantages and disadvantages and examine their …

Technology and information and communication technology (ICT) have been gaining
importance in tourism and hospitality with a booming research interest during the last years …

Purpose Self-service check-out technologies (SSTs) are becoming a trend across different
retail settings, allowing companies to gain efficiency and reduce costs. Nevertheless, the …

Internet of Things (IOT) involves devices that can interact with one another by connecting to
the internet and sending information, ultimately improving human lives. This research is one …

This paper aims to understand what elements of the hotel lobby design influence guest
booking intentions. Lobbies are the first point of face-to-face communication between guests …