Customer engagement and online reviews

R Thakur - Journal of Retailing and Consumer Services, 2018 - Elsevier
This study aims at understanding the role of customer engagement in writing online reviews
by shoppers with specific focus on mobile devices for shop**. Mobile devices are …

The effect of benefits generated from interacting with branded mobile apps on consumer satisfaction and purchase intentions

I Alnawas, F Aburub - Journal of Retailing and Consumer Services, 2016 - Elsevier
This study extends the “Uses and Gratifications” approach (U&G) from a web context to a
new one, ie mobile applications. It seeks to investigate the effect of the key benefits …

Effects of freemium strategy in the mobile app market: An empirical study of google play

CZ Liu, YA Au, HS Choi - Journal of management information …, 2014 - Taylor & Francis
This paper examines the effect of the freemium strategy on Google Play, an online
marketplace for Android mobile applications. By analyzing a large panel data set consisting …

[PDF][PDF] From free to fee: exploring the antecedents of consumer intention to switch to paid online content

Z Li, Y Cheng - Journal of Electronic Commerce Research, 2014 - jecr.org
As a hybrid revenue model seems better for generating revenue for online content providers
than purely either an advertising revenue model or a pay-for-content model, many online …

Social media and brand purchase: Quantifying the effects of exposures to earned and owned social media activities in a two-stage decision making model

K **e, YJ Lee - Journal of Management Information Systems, 2015 - Taylor & Francis
This study investigates the effects of exposures to earned and owned social media activities
and their interaction on brand purchase in a two-stage decision model (ie, likelihood to …

Determinants of mobile apps' success: Evidence from the app store market

G Lee, TS Raghu - Journal of Management Information Systems, 2014 - Taylor & Francis
Mobile applications markets with app stores have introduced a new approach to define and
sell software applications with access to a large body of heterogeneous consumer …

Online consumer review factors affecting offline hotel popularity: evidence from tripadvisor

KL **e, C Chen, S Wu - Journal of Travel & Tourism Marketing, 2016 - Taylor & Francis
The business value of online consumer reviews has emerged in recent year as one of
utmost importance for hotel marketers. This study examines how online consumer reviews …

[HTML][HTML] Willingness to pay for freemium services: Addressing the differences between monetization strategies

O Tyrväinen, H Karjaluoto - International Journal of Information …, 2024 - Elsevier
Freemium business models are a potential monetization strategy wherein companies can
persuade consumers to buy premium services by offering a free version with limited …

Impact of anonymity on consumers' online reviews

L Deng, W Sun, DP Xu, Q Ye - Psychology & Marketing, 2021 - Wiley Online Library
Extant literature has studied the relationship between identity disclosure and online
consumer reviews, yet no research has investigated the effects of the introduction of an …

Do professional reviews affect online user choices through user reviews? An empirical study

W Zhou, W Duan - Journal of Management Information Systems, 2016 - Taylor & Francis
With the broad reach of the Internet, online users frequently resort to various word-of-mouth
(WOM) sources, such as online user reviews and professional reviews, during online …