The increasing importance of information technology (IT) services in the global economy
prompts researchers in the field of information systems (IS) to give special attention to the …

Heavy equipment manufacturing firms are increasingly challenged by the integration of
service planning and execution in their established product-centred information systems (IS) …

Revenue management (RM) systems now have an established role in the hospitality
industry. Nevertheless, use of the systems varies. The price points that these systems …

In models of optimal decision making, assumptions about managerial behavior are often
made with the hope that the prescriptions offered by these models will be effective in …

Information technology (IT) services providers are exposed to exogenous risks faced by the
industry as a whole, and endogenous risks from their current portfolio of IT contracts. This …

Great changes within the business environment in the last 2 decades have made supply
chain management (SCM) an important topic for academics and practitioners. Globalization …

In the last years, customer centricity has turned out to be a promising paradigm for
maximizing corporate value by increasing value contributions from customers. In this …

In this special issue, the contributing authors address several emerging marketing and
operations interface problems and develop innovative approaches for solving them …

Resource flexibility is an important tool for firms to better match capacity with demand so as
to increase revenues and improve service levels. However, in service contexts that require …

The constantly rising fraction of industrial services reveals the structural economic change
that is changing the manufacturing industry landscape. Manufacturing firms have more and …