The telecommunications industry is particularly competitive and characterized by very high
churn rates. The literature on the topic is vast, but studies on the determinants of churn …

Customer churn prediction in telecommunication industry is a very essential factor to be
achieved and it makes direct impact to customer retention and its revenues. Develo** a …

Today in every industry weather, it is ISP, IT products, social network or mobile services
there is the problem of customer churn (Customers changing their services from one service …

Customer retention is one of the key challenges in the telecommunication industry.
Companies may find customer churn prediction to be vital to the success of their operations …

Acquiring a new customer is far more expensive than retaining a customer. Hence, customer
retention is a key aspect of business for a firm to maintain and improve on its market share …

To survive in today's telecommunication business it is imperative to distinguish customers
who are not reluctant to move toward a competitor. Therefore, customer churn prediction has …

In recent days, telecom industry plays a major role in our daily life. The proliferation of
telecommunication industry becomes very difficult for the service providers to survive in the …

Background Given the importance of customers as the most valuable assets of
organizations, customer retention seems to be an essential, basic requirement for any …

Despite making significant investments in enhancing the customer service experience, long-
term customer loyalty remains an elusive dream for many service providers. Particularly in …

In this study, we explore the possible factors affecting churn in the Danish
telecommunication industry and how those factors connect with retention strategies. The …