Project management, project portfolio management (PPM), and project-based organizations
(PBOs) literature lacks in approaching the development of dynamic capabilities (DCs) …

This study aims to review recent literature published from 2014 to 2024 on customer
centricity and the customer-centric paradigm in organisations, with particular emphasis on …

In natural sciences, mineral exploration has a high network centrality. For industries with
high technological-and knowledge proximity, transfer effects are an important function for …

Purpose Customer orientation (CO) means meeting customers' needs better than
competitors. Competitor orientation means using and acting upon the knowledge of …

Objective: the study analyzes the main factors associated with innovation capacity in courts.
Methods: the research design involves a qualitative investigation based on in-depth …

This study aims to investigate the linkage between Dynamic Capabilities (DC) and the social
impact of Social Purpose Organisation (SPO) under the critical conditions during the COVID …

Healthcare organizations around the world are striving to find the right balance between
using their resources effectively and providing personalized care to patients. Health care is …

This chapter offers an editorial insight into the edited book on Customer-Centric Support
Services: The Next Frontier for Competitive Advantage in the Digital Era. The objective of …

Companies adopt pricing strategies to maximize their profits. However, in light of an ongoing
pandemic, these strategies have been put under the scanner across industries. Companies …

Innovation is a concept that plays a crucial role in the success of the hospitality industry and
provides many positive organizational outcomes. The concept of technological innovation in …