Consumers' resistance to digital innovations: A systematic review and framework development

S Talwar, M Talwar, P Kaur… - Australasian Marketing …, 2020 - journals.sagepub.com
Consumer resistance is one of the major causes of failure of any innovation. Despite rising
academic interest, the non-adoption of digital innovation or consumer resistance has …

Advances in consumer innovation resistance research: A review and research agenda

D Huang, X **, A Coghlan - Technological Forecasting and Social Change, 2021 - Elsevier
Innovation resistance is an emerging area of research in marketing. This study delineates
the state of the art in consumer innovation resistance literature and advances theoretical …

[HTML][HTML] Blockchain as a sustainability-oriented innovation?: Opportunities for and resistance to Blockchain technology as a driver of sustainability in global food …

N Friedman, J Ormiston - Technological Forecasting and Social Change, 2022 - Elsevier
Blockchain technology has been forwarded as an innovation to address pressing
sustainability challenges in global food supply chains. However, limited studies have …

[HTML][HTML] What (de) motivates customers to use AI-powered conversational agents for shop**? The extended behavioral reasoning perspective

IU Jan, S Ji, C Kim - Journal of Retailing and Consumer Services, 2023 - Elsevier
Artificial Intelligence (AI)-powered conversational agents have become ubiquitous tools in
the digital transformation of conventional customer-company interactions. Despite the …

[HTML][HTML] An innovation resistance theory perspective on mobile payment solutions

P Kaur, A Dhir, N Singh, G Sahu, M Almotairi - Journal of Retailing and …, 2020 - Elsevier
Mobile payment solutions (MPSs) are experiencing growth and popularity across the globe
because of their convenience and other benefits in performing transactions. However …

Risking it all in the metaverse ecosystem: forecasting resistance towards the enterprise metaverse

A Kumar, A Shankar, AS Shaik, G Jain… - … Technology & People, 2025 - emerald.com
Purpose This study investigates organizations' non-adoption intention towards the
enterprise metaverse. The innovation resistance theory (IRT) is used as an underpinning …

[HTML][HTML] Exploring the factors of using mobile ticketing applications: Perspectives from innovation resistance theory

CC Chen, CH Chang, KL Hsiao - Journal of Retailing and Consumer …, 2022 - Elsevier
This passenger resistance to adopting innovative mobile services has been widely
discussed and needs more examination. The present research model used the innovation …

[HTML][HTML] Barriers toward purchasing from online travel agencies

S Talwar, A Dhir, P Kaur, M Mäntymäki - International Journal of Hospitality …, 2020 - Elsevier
Online travel agencies (OTAs) are expanding their services to many segments of the travel
and tourism industry. While they are beneficial to travelers, OTAs also face a great deal of …

An innovation resistance theory perspective on purchase of eco-friendly cosmetics

M Sadiq, M Adil, J Paul - Journal of Retailing and Consumer Services, 2021 - Elsevier
This study investigates the reasons for consumer resistance towards purchase of eco-
friendly cosmetic products using the innovation resistance theory. Thus we extend the theory …

I Am too old for this! Barriers contributing to the non-adoption of mobile payment

TH Cham, JH Cheah, BL Cheng, XJ Lim - International Journal of …, 2022 - emerald.com
Purpose Since its inception, mobile payment is rapidly gaining popularity over the years,
and starting to replace traditional modes of payment. The usage of mobile payments has …