[PDF][PDF] Elevating brand loyalty: Deciphering the impact of airline service quality and customer satisfaction in Bangkok's aviation industry: Case study low-cost airlines

S Kanchanawongpaisan, F Zhou… - Journal of Infrastructure …, 2024‏ - researchgate.net
This research investigates the relationship between the quality of airline services, customer
satisfaction, and brand loyalty with low-cost airlines in Bangkok's aviation business. It uses …

[PDF][PDF] COVID-19 MEDIA DISCOURSE AND STIGMA: INSIGHTS INTO FOOD AVOIDANCE AND TRAVEL INTENTIONS

MR Al-Azab, Z Elkhwesky… - Geojournal of Tourism and …, 2024‏ - researchgate.net
Stigma has grown in importance as a concept for understanding consumer behaviour during
crises and gaining insights into post-pandemic food and travel intentions. While previous …

[PDF][PDF] PhD Research Proposal

J Syed - 2024‏ - researchgate.net
Strategic alliances like SkyTeam, Oneworld, and Star Alliance help airlines expand their
networks, frequency, and customer service. Through economies of scale, these agreements …

Research on Service Quality Risk Evaluation Method

H Cai, R Jiang, L Xu, D Zhang, X Zheng… - … : Proceedings of the …, 2024‏ - books.google.com
China has entered the service economy era, the people's expectations for service quality is
higher and higher. Unlike the manufacturing industry, the process of service production is …

Do We Scapegoat The Pandemic? Investigating The Changes in Satisfaction Drivers of Air Passengers With DWLS-SEM

F İnce, Ö Atalık - Journal of Aviation, 2024‏ - dergipark.org.tr
This paper aims to investigate whether there is an alteration in the drivers of air passenger
satisfaction before and after COVID-19. We conducted the multigroup structural equation …