The COVID-19 pandemic has heightened interest in how physician mental health can be
protected and optimised, but uncertainty and misinformation remain about some key issues …

Three decades after its introduction as a concept, emotional labor—regulating emotions as
part of the work role—is fully on the map in organizational behavior and organizational …

Background: The Job Demands and Resources (JD-R) model is used to examine predictors
of well-being, work engagement, and individual or organizational outcomes. According to …

The exponential growth of the service economy has increased the attention that
organizational researchers have paid to the concept of emotional labor. Although much …

Background Burnout syndrome is the consequence of chronic work-related stress exposure
and is 2–3 times higher than in physicians than in other professions. Many studies exploring …

Given the emotional nature of health care, patients and their families may express anger and
mistreat their health care providers; in addition, those providers are expected to manage …

This study aimed to better understand the psychological mechanisms, referred to in the job
demands–resources model as the energetic and motivational processes, that can explain …

Most research into emotional labour is focussed on front-line service staff and health
professionals, in short-term interactions. Little exists exploring the emotional labour involved …

While the similarities between emotion regulation (Gross in J Personal Soc Psychol 74: 224–
237, 1998a) and emotional labor (Hochschild in The managed heart: commercialization of …

Background Health care organizations globally realize the need to address physician
burnout due to its close linkages with quality of care, retention and migration. The many …