Entrepreneurship research, as with most organizational research, almost always adopts a
race neutral lens through which racial inequality is understood as exogenous to …

Research on street-level bureaucracy has burgeoned since Michael Lipsky published his
seminal book on the topic in 1980. Yet little effort has been made to comprehensively …

Artificial intelligence algorithms are increasingly adopted as decisional aides by public
bodies, with the promise of overcoming biases of human decision-makers. At the same time …

Public services represent a key means by which societies seek to reduce inequalities.
However, some people may experience administrative procedures as more burdensome …

Administrative literacy is the capacity to obtain, process, and understand basic information
and services from public organizations needed to make appropriate decisions. Citizens' …

Explicitly prejudiced attitudes against Black Americans have declined gradually since the
1960s. Yet racial disparities and racial discrimination remain significant problems in the …

Research on street‐level bureaucracy argues that factors such as stress and burnout affect
the behaviors of street‐level bureaucrats toward clients. At the same time, the literature on …

The increasing use of artificial intelligence (AI) in public service delivery presents important
yet unanswered questions about citizens' views of AI. Are citizens' perceptions of decisions …

Administrators can use their discretion to discriminate in the provision of public services via
two mechanisms. They make decisions to allocate public services, allowing them to …

A key claim in the administrative burden framework is that citizens do not experience
interactions with public programs as equally burdensome. Existing research has argued that …