[HTML][HTML] AI adoption and diffusion in public administration: A systematic literature review and future research agenda

R Madan, M Ashok - Government Information Quarterly, 2023 - Elsevier
Artificial Intelligence (AI) implementation in public administration is gaining momentum
heralded by the hope of smart public services that are personalised, lean, and efficient …

Opportunities, challenges, and benefits of AI innovation in government services: a review

K Alhosani, SM Alhashmi - Discover Artificial Intelligence, 2024 - Springer
Artificial intelligence (AI) has emerged as an excellent tool across multiple industries and
holds great promise for the government, society, and economy. However, the absence of a …

Exploring artificial intelligence adoption in public organizations: a comparative case study

O Neumann, K Guirguis, R Steiner - Public Management Review, 2024 - Taylor & Francis
Despite the enormous potential of artificial intelligence (AI), many public organizations
struggle to adopt this technology. Simultaneously, empirical research on what determines …

Digital government transformation in turbulent times: Responses, challenges, and future direction

SJ Eom, J Lee - Government Information Quarterly, 2022 - Elsevier
We are living in turbulent times, with the threats of COVID-19 and related social conflicts.
Digital transformation is not an option but a necessity for governments to respond to these …

[HTML][HTML] Organizing public sector AI adoption: Navigating between separation and integration

F Selten, B Klievink - Government Information Quarterly, 2024 - Elsevier
Artificial Intelligence (AI) has the potential to improve public governance, but the use of AI in
public organizations remains limited. In this qualitative study, we explore how public …

[HTML][HTML] Examining how AI capabilities can foster organizational performance in public organizations

P Mikalef, K Lemmer, C Schaefer, M Ylinen… - Government Information …, 2023 - Elsevier
Develo** the capacity to digitally transform through AI is becoming increasingly important
for public organizations, as a constantly growing number of their activities is now becoming …

Accountable artificial intelligence: Holding algorithms to account

M Busuioc - Public administration review, 2021 - Wiley Online Library
Artificial intelligence (AI) algorithms govern in subtle yet fundamental ways the way we live
and are transforming our societies. The promise of efficient, low‐cost, or “neutral” solutions …

Implementing AI in the public sector

I Mergel, H Dickinson, J Stenvall… - Public Management …, 2024 - Taylor & Francis
Artificial Intelligence (AI) has advanced as one of the most prominent technological
innovations to push the conversation about the digital transformation of the public sector …

Human–AI interactions in public sector decision making:“automation bias” and “selective adherence” to algorithmic advice

S Alon-Barkat, M Busuioc - Journal of Public Administration …, 2023 - academic.oup.com
Artificial intelligence algorithms are increasingly adopted as decisional aides by public
bodies, with the promise of overcoming biases of human decision-makers. At the same time …

[HTML][HTML] Vision and reality of e-government for governance improvement: Evidence from global cross-country panel data

Q Zou, Z Mao, R Yan, S Liu, Z Duan - Technological Forecasting and Social …, 2023 - Elsevier
Leveraging e-government development to improve all aspects of governance has become a
shared vision of governments in the digital age. However, the internal mechanism for e …