Meaningful work has been defined as work that is personally enriching and that makes a
positive contribution. There is increasing interest in how organizations can harness the …

This book seeks to integrate the scholarship on justice and affect. The authors focus on
empirical social scientific theories pertaining to fairness, mood and emotion. Most of the …

Our understanding of emotional labor, while conceptually and empirically substantial, is
normatively impoverished: very little has been said or written expressly about its ethical …

Deception is pervasive in negotiations and organizations, and emotions are critical to using,
detecting, and responding to deception. In this article, we introduce a theoretical model to …

Emotions influence ethical behavior. Across four studies, we demonstrate that incidental
anger, anger triggered by an unrelated situation, promotes the use of deception. In Study 1 …

Abstract Although the Service-Dominant Logic literature hinted on the importance of
nonverbal language for value co-creation, nonverbal communication as an experience co …

Purpose A growing literature shows that (integral) emotions arising in response to firm
transgressions may influence consumer punishment. However, incidental emotions (which …

Organizational citizenship behavior (OCB) has been widely recognized as a contributor to
improving organizational performance and wealth creation. The purpose of this article is to …

Governments around the world have increasingly used experimental findings from
behavioural trials to fine‐tune their service delivery policy models and their communication …

The business agility concept reflects an organization's need to develop sensing capabilities
for being able to respond to changes in the business environment. Therefore, intelligent …