Consumer sentiment analysis is a recent fad for social media-related applications such as
healthcare, crime, finance, travel, and in academia. Disentangling consumer perception to …

This chapter reviews e-tourism development across three areas: suppliers, tourists, and
educational needs. Regarding suppliers, the adoption of information and communication …

Customer segmentation via online reviews and ratings can assist different hotels, including
spa hotels, to better inform marketing strategy development and ensure optimal marketing …

Travelers can enjoy a wide range of choices with the assistance of online review websites
such as TripAdvisor. Online reviews provided by customers are an important portion of …

The COVID-19 pandemic has caused major global changes both in the areas of healthcare
and economics. This pandemic has led, mainly due to conditions related to confinement, to …

Tourism is one of the biggest competitive industries in the world. Nowadays, medical tourism
is quickly develo** as a part of tourism for health and wellness care. There are many …

Big social data and user-generated content have emerged as important sources of timely
and rich knowledge to detect customers' behavioral patterns. Revealing customer …

Abstract Information makes consumers aware of what is on the market, their producers, and
their prices, which is important for making informed purchasing decisions. Information to …

Abstract User-Generated-Content (UGC) has gained increasing attention as an important
indicator of business success in the tourism and hospitality sectors. Previous literature has …

The interaction with social robots is supposed to be a unique and emotionally charged
activity. Based on the diffusion of innovations literature, subjective feelings represent a driver …