The declared state of emergency and the measures taken against the spread of coronavirus
by governments have increased Internet shop**. All companies, regardless of size and …

Purpose The study aims to identify the determinants of customer satisfaction in the electronic
commerce (e-commerce) industry in Bangladesh. It also investigates whether acceptance of …

Banking as a financial intermediary institution can play a role in encouraging domestic
economic growth which can help develop the economy in various regions. Almost all …

Customer loyalty continues to be a crucial factor for retail banks in maintaining market share,
increasing revenue and profits, and reducing costs in the highly competitive business …

Purpose: This study exploresthe impact of e-service quality (e-SQ) on satisfaction, trust, and
loyalty within Chinese online travel retail distribution agencies (OTRDAs) using the SOR …

E-service quality is an essential factor influencing customers' decision to repurchase in e-
commerce. In practice, many e-commerce companies cannot provide fast service when …

El objetivo es investigar la experiencia del usuario y la seguridad en línea como influencias
de satisfacción y la confianza del cliente de e-commerce. El método de investigación …

This study explores the influence of learning orientation as an antecedent of SME export
performance among Nigerian SMEs through the moderating role of export knowledge. This …

The purpose of this study is to determine the direct effect of e-commerce innovation, e-
service quality, and product diversity on customer loyalty, as well as the indirect influence …

Purpose Privacy is a sensitive issue in business because it involves how a platform uses
consumer personal data. In terms of consumer rights, personal information needs to be …