The aim of this paper is to explore the usage and impact of the Internet-of-Things-based
Smart Home Technology (IoT-SHT) in Malaysia. Face-to-face interviews were conducted …

Intention mining is a promising research area of data mining that aims to determine end-
users' intentions from their past activities stored in the logs, which note users' interaction with …

User satisfaction depicts the effectiveness of a system from the user's perspective.
Understanding and predicting user satisfaction is vital for the design of user-oriented …

User intent modeling in natural language processing deciphers user requests to allow for
personalized responses. The substantial volume of research (exceeding 13,000 …

To develop a multi-turn dialogue-based conversational recommender system (DCRS), it is
important to predict users' intents behind their utterances and their satisfaction with the …

A smart speaker is a voice command device with a built-in virtual assistant. The virtual
assistant provides interactivity and hands-free activation. According to a recent survey …

\beginabstract\AcpDS are evaluated depending on their type and purpose. Two categories
are often distinguished:\beginenumerate*\item\acpTDS, which are typically evaluated on …

User Satisfaction Estimation (USE) is an important yet challenging task in goal-oriented
conversational systems. Whether the user is satisfied with the system largely depends on the …

The use of clarifying questions (CQs) is a fairly new and useful technique to aid systems in
recognizing the intent, context, and preferences behind user queries. Yet, understanding the …

With the improvements in speech recognition and voice generation technologies over the
last years, a lot of companies have sought to develop conversation understanding systems …