In the most recent stage of development of modern society, the growing complexity and
dynamism of the contexts firms operate in has led to a relentless increase in the level of risk …

Purpose–The purpose of this paper is to examine supply chain (SC) innovation for
improving organisational performance in the healthcare industry. Design/methodology …

The purpose of this study is to investigate the existence of a patient safety chain for
hospitals. Drawing on high reliability organization theory, multifactor leadership theory and …

This study identifies prevalent organizational culture profiles in US hospitals based on the
Competing Value Framework and examines the relationship between these cultures and …

Background: The health care industry has become one of the largest sectors of the US
economy and provides the greatest job growth of any industry. With such growth, effective …

Purpose To address service failure issues, scholars have recognized several service
recovery (SR) mechanisms. However, there exist many barriers that retard an effective SR …

Purpose–Rapidly rising healthcare costs, partially due to preventable medical errors, have
led hospitals to redouble their process improvement (PI) efforts. The purpose of this paper is …

This work aims at develo** a procedure for analysing the drug administration process in
order to understand and highlight the criticalities and risks of the process as well as the …

Similarly to the industrial sector in the late 1980s, nowadays leading organizations in the
healthcare sector acknowledge the fact that human errors, adverse events and system …

This exploratory paper investigates internal service from a service management perspective.
The objectives were to identify the main internal barriers that are preventing improvements …