Despite the importance of data mining techniques to customer relationship management
(CRM), there is a lack of a comprehensive literature review and a classification scheme for it …

The importance of customer requirement management in product development has been
well-recognized in both academia and industry alike. This article provides a comprehensive …

Optimising affective design based on customer needs help to earn competitive advantages.
However, affective design has been studied qualitatively and the value of online opinions …

Today's product design takes into account the affective aspects of products, such as
aesthetics and comfort, as much as reliability and physical quality. Manufacturers need to …

Many manufacturers today are striving to offer high value-added product-service systems
(PSS) to their customers. Since the success of the PSS largely depends on the …

The prevailing practice of design for mass customization manifests itself through a configure-
to-order paradigm, which means to satisfy explicit customer needs (CNs) and built upon …

In this paper, based on more than ten years' studies on this dedicated research thrust, a
comprehensive review concerning information mining from big consumer opinion data in …

The effective acquisition of kansei words for assessing product design features plays a
decisive role in knasei engineering research, whereas previous studies rarely give a full …

Product designers need to fully understand consumers' emotional preferences and
responses for product forms to improve products. However, users and designers have …

Industrial designers often present their initial concepts as design sketches. Rapid creation of
new product conceptual images that meet users' affective preferences remains challenging …