Abstract Robotic Process Automation (RPA) has received growing attention within the digital
transformation as this cutting-edge technology automates human behavior and promises …

Advancements in human/AI interactions led to smartification of public services via the use of
chatbots. Here, we present findings from a clinical inquiry research project in a key public …

Robotics and the automation of knowledge work, often referred to as AI (artificial
intelligence), are presented in the media as likely to have massive impacts, for better or …

With the intensity of the Fourth Industrial Revolution, Artificial Intelligence (AI) is being widely
adopted to perform key tasks in economic activities. The audit profession has also embraced …

Reliability, which is concerned with whether something performs as it should, is well‐
accepted as an important part of any scientific research, with recognised methods for …

Purpose Robotic process automation (RPA) has recently emerged as a technology focusing
on the automation of repetitive, frequent, voluminous and rule-based tasks. Despite a few …

Purpose Research of currently limited literature sees Robotic Process Automation (RPA) as
an important tool at the tactical level. However, the literature has not considered its potential …

Information Systems (IS) scholars have made significant contributions to blockchain
knowledge since blockchain technologies were first implemented in 2009 with the launch of …

With the increasing demand for digitalization, organizations look to emerging technologies
such as Robotic Process Automation (RPA) to increase their business performance. This …

Purpose Robotic process automation (RPA) has been widely implemented to automate
digital tasks. The resulting new type of human–bot co-working environment, however, has …