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Analysis of customers' satisfaction with baby products: The moderating role of brand image
The previous experience of customers is assessed by textual reviews and ratings to reflect
their levels of satisfaction with the service or product. Online reviews and ratings have …
their levels of satisfaction with the service or product. Online reviews and ratings have …
Development of an adoption model to assess user acceptance of e-service technology: E-Service Technology Acceptance Model
With remarkable growth of ICT development and the Internet popularity, the widespread use
of the electronic service is becoming inevitable. Furthermore, as the user adoption plays an …
of the electronic service is becoming inevitable. Furthermore, as the user adoption plays an …
Flexibility in service operations: review, synthesis and research agenda
Flexibility in service operations: review, synthesis and research agenda | Emerald Insight
Books and journals Case studies Expert Briefings Open Access Publish with us Advanced …
Books and journals Case studies Expert Briefings Open Access Publish with us Advanced …
Exploring cognitive-behavioral drivers impacting consumer continuance intention of fitness apps using a hybrid approach of text mining, SEM, and ANN
Amidst the digital revolution, consumer wellness services have been transformed by the
proliferation of health and fitness apps (HFAs). Leveraging the information systems …
proliferation of health and fitness apps (HFAs). Leveraging the information systems …
Exploring the impact of different factors on brand equity and intention to take up online courses from e-Learning platforms
Understanding service branding from the customer perspective is helpful for various
organizations to attain a competitive edge and build a strong customer base. This research …
organizations to attain a competitive edge and build a strong customer base. This research …
Factors determining user satisfaction of internet usage among public sector employees in Yemen
Internet technology has become an essential technological tool for individuals,
organisations, and nations driving growth and prosperity. However, there are countries such …
organisations, and nations driving growth and prosperity. However, there are countries such …
Relationship between brand innovativeness and customer satisfaction: a moderated mediation model from Generation M perspective
Purpose This paper aims to examine the impact of innovativeness on customer satisfaction
through mediation of perceived quality and also examines the effect of consumer …
through mediation of perceived quality and also examines the effect of consumer …
Determining factors affecting customer satisfaction of the national electric power company (MERALCO) during the COVID-19 pandemic in the Phillippines
This study aimed to determine factors affecting customer satisfaction of national electric
power companies during the COVID-19 pandemic by integrating SERVQUAL and …
power companies during the COVID-19 pandemic by integrating SERVQUAL and …
Marketing mix, customer satisfaction and loyalty: an empirical study of telecom sector in Bhutan
Telecom sector in Bhutan is still in evolving stage. The first network line was made
operational in 1963. The study of marketing mix, customer satisfaction and loyalty is …
operational in 1963. The study of marketing mix, customer satisfaction and loyalty is …
Customer satisfaction, loyalty and switching behaviour: A conceptual model of mobile telecommunications consumers
The paper presents an overview of the mobile telecommunications sector by highlighting the
effect of the sector on the economy. The was followed by a discussion of the different types …
effect of the sector on the economy. The was followed by a discussion of the different types …