Text classification in tourism and hospitality–a deep learning perspective
J Liu, S Hu, F Mehraliyev, H Liu - International Journal of …, 2023 - emerald.com
Purpose This study aims to investigate the current state of research using deep learning
methods for text classification in the tourism and hospitality field and to propose specific …
methods for text classification in the tourism and hospitality field and to propose specific …
Knowing how satisfied/dissatisfied is far from enough: a comprehensive customer satisfaction analysis framework based on hybrid text mining techniques
Purpose This study aims to establish a comprehensive satisfaction analysis framework by
mining online restaurant reviews, which can not only accurately reveal consumer …
mining online restaurant reviews, which can not only accurately reveal consumer …
Text Analysis in Tourism and Hospitality: A Comprehensive Review
Despite numerous studies that adopt text analysis in tourism and hospitality published in the
past decade, a comprehensive review of this topic is still lacking. This study endeavors to …
past decade, a comprehensive review of this topic is still lacking. This study endeavors to …
Engaging in co-creation experiences: the role of affective image and satisfaction
MR Islam, SMC Loureiro, I Carvalho… - Journal of Hospitality …, 2025 - emerald.com
Purpose This study proposes a conceptual model and aims (1) to understand how co-
creation experience influences guest engagement,(2) to analyse the effect of satisfaction …
creation experience influences guest engagement,(2) to analyse the effect of satisfaction …
Robots in service: how robot capabilities and personalities drive customer value co-creation and satisfaction
Purpose Customer value co-creation in robots-mediated hospitality encounters involves
active collaboration between customers and robots. In such encounters, robot capabilities …
active collaboration between customers and robots. In such encounters, robot capabilities …
EXPRESS: The interaction effect of self-service technology and firms' facilitating conditions on co-created value: A service-dominant logic perspective
W Kwon, Y Kim, G Lee - Journal of Hospitality & Tourism …, 2025 - journals.sagepub.com
Although self-service technology is broadly used in the hospitality industry, existing research
has typically focused on customers' intention to use SST rather than on their behavioral …
has typically focused on customers' intention to use SST rather than on their behavioral …