Speaking to the hearts of the customers! The mediating effect of customer loyalty on customer orientation, technology orientation and business performance

IJ Ismail - Technological Sustainability, 2023‏ - emerald.com
Purpose This paper examined mediating effect of customer loyalty on the influence of
customer orientation and technology orientation on the performance of small and medium …

Converting students into university brand evangelists: an empirical evidence from the higher education sector in Tanzania

D Amani - Journal of Marketing for Higher Education, 2024‏ - Taylor & Francis
Following major strategic policy reforms and transformations in the higher education sector,
branding as a strategic resource has become an integral part of the strategic decisions of …

The role of technological absorption capacity, enviropreneurial orientation, and green marketing in enhancing business' sustainability: evidence from fast-moving …

IJ Ismail - Technological Sustainability, 2022‏ - emerald.com
Purpose Given current global environmental concerns, traditional marketing and
entrepreneurial practices of small businesses are considered ineffective. This is because …

Does innovation ambidexterity influence restaurant economic performance in the post-COVID-19 era? The mediating effect of customer orientation

A Makona, R Elias, V Makuya… - Cogent Business & …, 2023‏ - Taylor & Francis
In the restaurant industry, innovation ambidexterity entails the organization's ability to
successfully manage and blend exploratory and exploitative innovation endeavors with the …

Brand ethicality as a driver of psychological, affective and behavioral response to a brand

V Kumar, V Kaushal - Marketing Intelligence & Planning, 2023‏ - emerald.com
Purpose Ethical consumerism is gaining importance as consumers are becoming
increasingly concerned about brands' moral intentions and social and legal practices …

When love leads the way! Conceptualizing triangular theory of love and expectations-confirmation theory in Islamic banking

IJ Ismail - Journal of Islamic Marketing, 2023‏ - emerald.com
Purpose This study aims to analyze the mediating effect of brand love (BRL) on the
relationship between service quality and brand addiction (BRA) among Islamic banks. Past …

Repurchase intentions of new e-commerce users in the COVID-19 context: The mediation role of brand love

Y Ding, R Tu, Y Xu, SK Park - Frontiers in psychology, 2022‏ - frontiersin.org
The use of e-commerce has exploded due to the impact of COVID-19. People with no
experience in e-commerce prior to the COVID-19 pandemic began online shop** for their …

Self-expressiveness and hedonic brand affect brand love through brand jealousy

S Siddique, A Rajput - Future Business Journal, 2022‏ - Springer
This study investigates the effect of self-expressiveness and hedonic brand aspect on brand
jealousy through brand love of female fashion clothing brands. Conceptualized research …

Doing good does not always lead to doing well: The corrective, compensating and cultivating goodwill CSR effects on brand defense

A Aljarah, B Ibrahim, E Lahuerta-Otero… - Current Issues in …, 2023‏ - Taylor & Francis
This study investigated the relative impacts of three corporate social responsibility (CSR)
types–namely corrective, compensating and cultivating CSR–on brand defense by …

Cultivating customers' resilience to the negative word of mouth: an empirical analysis of the telecommunication industry in Tanzania

D Amani - FIIB Business Review, 2023‏ - journals.sagepub.com
This study sought to investigate the relationship between social media brand engagement
and resilience to negative word of mouth (RNWOM) when mediated by brand familiarity …