Enterprise information systems support and control operational business processes ranging
from simple internal back-office processes to complex interorganizational processes …

Process mining provides a rich set of techniques to discover valuable knowledge of
business processes based on data that was recorded in different types of information …

Contemporary workflow management systems are driven by explicit process models, ie, a
completely specified workflow design is required in order to enact a given workflow process …

Many of today's information systems are driven by explicit process models. Workflow
management systems, but also ERP, CRM, SCM, and B2B, are configured on the basis of a …

Business Process Management Systems (BPMSs) are software platforms that support the
definition, execution, and tracking of business processes. BPMSs have the ability of logging …

One of the aims of process mining is to retrieve a process model from an event log. The
discovered models can be used as objective starting points during the deployment of …

The deployment of Workflow Management systems is a timeconsuming and error-prone
task. A possible solution is process mining, which automatically extracts workflow models …

Process mining techniques require event logs which, in many cases, are obtained from
databases. Obtaining these event logs is not a trivial task and requires substantial domain …

Despite the omnipresence of event logs in transactional information systems (cf. WFM, ERP,
CRM, SCM, and B2B systems), historic information is rarely used to analyze the underlying …

Untitled Page 1 Page 2 Hans-Georg Kemper | Henning Baars | Walid Mehanna Business
Intelligence – Grundlagen und praktische Anwendungen Page 3 Hans-Georg Kemper …