As an emerging artificial intelligence system, social robot could socially communicate and
interact with human beings. Although this area is attracting more and more attention, limited …

As virtual agents become prevalent in many domains, virtual influencers have gone live on
social media platforms, integrating human networks and interacting with users. Building on …

Astoundingly, recent technological advancements have enabled robots to display emotions.
Yet, while emotional expression is valued in the field of service, understanding emotions in …

Depend on the development of science and technology, the demands for robots are not only
limited to the use of functions but also pay more attention to the emotional experience …

Artificial Intelligence (AI) is an enabling technology that can be integrated into products to
provide emerging capabilities and craft novel customer experience (CX); many companies …

Bringing a unique perspective to the burgeoning ethical and legal issues surrounding the
presence of artificial intelligence in our daily lives, the book uses theory and practice on …

The uncanny valley hypothesis describes how increased human-likeness of artificial entities,
ironically, could elicit a surge of negative reactions from people. Much research has studied …

The uncanny valley (UV) effect is a negative affective reaction to human-looking artificial
entities. It hinders comfortable, trust-based interactions with android robots and virtual …

Influencers in social media are often perceived as a trusted source for many people which is
why companies increasingly promote their products through them. However, influencers can …

Purpose As information technology advances, the prevalence of AI chatbot products is on
the rise. Despite optimistic market projections, consumer skepticism towards these agents …