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[HTML][HTML] When Service Robots Enter the Workplace: Providing Information to Humanoid and Android Robots
M Hannig - 2025 - tuprints.ulb.tu-darmstadt.de
Service robots are on the rise and are increasingly being used by companies in the
workplace and at the customer interface. Recent developments in AI are enhancing the …
workplace and at the customer interface. Recent developments in AI are enhancing the …
Social Influence in Customer-Robot Interactions
M Hannig, R Stock-Homburg - 2023 - ideas.repec.org
This paper focuses on social influence in customer-robot interactions. Drawing on social
impact theory and the computers-are-social-actors (CASA) paradigm, we argue that …
impact theory and the computers-are-social-actors (CASA) paradigm, we argue that …