[HTML][HTML] When Service Robots Enter the Workplace: Providing Information to Humanoid and Android Robots

M Hannig - 2025 - tuprints.ulb.tu-darmstadt.de
Service robots are on the rise and are increasingly being used by companies in the
workplace and at the customer interface. Recent developments in AI are enhancing the …

Social Influence in Customer-Robot Interactions

M Hannig, R Stock-Homburg - 2023 - ideas.repec.org
This paper focuses on social influence in customer-robot interactions. Drawing on social
impact theory and the computers-are-social-actors (CASA) paradigm, we argue that …