[HTML][HTML] Frontline employees' turnover intentions in tourism and hospitality sectors: A systematic literature review and research agenda

CN Nguyen, G Hoang, TT Luu - Tourism Management Perspectives, 2023‏ - Elsevier
Frontline employees play crucial roles in tourism and hospitality organizations because they
work directly with the customers and represent the organization. However, the turnover rate …

How does perceived negative workplace gossip influence employee knowledge sharing behavior? An explanation from the perspective of social information …

P Li, Z Huang, R Wang, S Wang - International Journal of Hospitality …, 2023‏ - Elsevier
Based on social information processing theory, this study explored the impact of perceived
negative workplace gossip on employees' knowledge sharing behavior. It examined the …

Effect of supervisor incivility: Role of internal whistleblowing as a co** mechanism by hotel employees

S Srivastava, P Madan, TT Luu - International Journal of Hospitality …, 2024‏ - Elsevier
Abstract Leveraging the Affective Events theory, the study attempts to investigate the
relationship between supervisor incivility and internal whistleblowing among hotel …

The interplay of abusive supervision and coworker incivility on the turnover intention of frontliners: a mediation effect of work stress

MM Rahman - Asia-Pacific Journal of Business Administration, 2024‏ - emerald.com
Purpose Drawing on the conservation of resources theory, the present study aims to design
and explore the influence of abusive supervision and coworker incivility on turnover …

How customer incivility affects organization citizenship behavior: roles of depersonalization, resilience, and caring climate

K Lee, T Gong - Journal of Services Marketing, 2024‏ - emerald.com
Purpose Drawing on the conservation of resources theory, this study aims to identify the
mediating effects of depersonalization and resilience on the relationship between customer …

Evaluating the impact of service encounter incivility on employee job stress, turnover intentions and labor attrition: a study on frontline employees in the fast food …

P Dangaiso, P Mukucha - Cogent Business & Management, 2024‏ - Taylor & Francis
Abstract Service encounter incivility is a common phenomenon across a broad spectrum of
service industries globally. This paper examined the impact of service encounter incivility on …

Navigating workplace incivility: Exploring turnover intention with resilience and affective commitment as shields in Pakistan and Malaysia

N Rehman, A Azhar, MU Javaid - Tourism and Hospitality …, 2024‏ - journals.sagepub.com
Around the globe, in the services sector, customers' demands and expectations are
continuously increasing. To meet their expectations, employees face high pressure from …

When and why job-insecure flight attendants are reluctant to behave pro-environmentally

WM Hur, Y Shin, S Yingrui - Journal of Travel & Tourism Marketing, 2024‏ - Taylor & Francis
As firms consider environmental, social, and governance (ESG) factors in establishing a
corporate strategy and allocating capital investment, environmental sustainability is deemed …

Mistreated but Still Resilient! Unraveling the Role of Servant Leadership in Mitigating the Adverse Consequences of Care Recipients' Incivility

AMS Mostafa, ZY Yalabik, CM Eyiusta… - Human Resource …, 2025‏ - Wiley Online Library
In many countries, social care workers suffer from mistreatment from social care recipients.
Such mistreatment poses a significant challenge from the human resource management …

How coaching project manager influence construction project team members' job burnout: a conservation of resources perspective

Y Lu, L Ma - Engineering, Construction and Architectural …, 2024‏ - emerald.com
Purpose Construction project team members' job burnout damages the physical health of
members and also have a negative effect on project performance. This study primarily aims …