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[HTML][HTML] Frontline employees' turnover intentions in tourism and hospitality sectors: A systematic literature review and research agenda
Frontline employees play crucial roles in tourism and hospitality organizations because they
work directly with the customers and represent the organization. However, the turnover rate …
work directly with the customers and represent the organization. However, the turnover rate …
How does perceived negative workplace gossip influence employee knowledge sharing behavior? An explanation from the perspective of social information …
P Li, Z Huang, R Wang, S Wang - International Journal of Hospitality …, 2023 - Elsevier
Based on social information processing theory, this study explored the impact of perceived
negative workplace gossip on employees' knowledge sharing behavior. It examined the …
negative workplace gossip on employees' knowledge sharing behavior. It examined the …
Effect of supervisor incivility: Role of internal whistleblowing as a co** mechanism by hotel employees
Abstract Leveraging the Affective Events theory, the study attempts to investigate the
relationship between supervisor incivility and internal whistleblowing among hotel …
relationship between supervisor incivility and internal whistleblowing among hotel …
The interplay of abusive supervision and coworker incivility on the turnover intention of frontliners: a mediation effect of work stress
Purpose Drawing on the conservation of resources theory, the present study aims to design
and explore the influence of abusive supervision and coworker incivility on turnover …
and explore the influence of abusive supervision and coworker incivility on turnover …
How customer incivility affects organization citizenship behavior: roles of depersonalization, resilience, and caring climate
Purpose Drawing on the conservation of resources theory, this study aims to identify the
mediating effects of depersonalization and resilience on the relationship between customer …
mediating effects of depersonalization and resilience on the relationship between customer …
Evaluating the impact of service encounter incivility on employee job stress, turnover intentions and labor attrition: a study on frontline employees in the fast food …
Abstract Service encounter incivility is a common phenomenon across a broad spectrum of
service industries globally. This paper examined the impact of service encounter incivility on …
service industries globally. This paper examined the impact of service encounter incivility on …
Navigating workplace incivility: Exploring turnover intention with resilience and affective commitment as shields in Pakistan and Malaysia
Around the globe, in the services sector, customers' demands and expectations are
continuously increasing. To meet their expectations, employees face high pressure from …
continuously increasing. To meet their expectations, employees face high pressure from …
When and why job-insecure flight attendants are reluctant to behave pro-environmentally
As firms consider environmental, social, and governance (ESG) factors in establishing a
corporate strategy and allocating capital investment, environmental sustainability is deemed …
corporate strategy and allocating capital investment, environmental sustainability is deemed …
Mistreated but Still Resilient! Unraveling the Role of Servant Leadership in Mitigating the Adverse Consequences of Care Recipients' Incivility
In many countries, social care workers suffer from mistreatment from social care recipients.
Such mistreatment poses a significant challenge from the human resource management …
Such mistreatment poses a significant challenge from the human resource management …
How coaching project manager influence construction project team members' job burnout: a conservation of resources perspective
Y Lu, L Ma - Engineering, Construction and Architectural …, 2024 - emerald.com
Purpose Construction project team members' job burnout damages the physical health of
members and also have a negative effect on project performance. This study primarily aims …
members and also have a negative effect on project performance. This study primarily aims …