Develo** e-service quality scales: A literature review
R Ladhari - Journal of retailing and consumer services, 2010 - Elsevier
This study reviews the literature on e-service quality (e-SQ), with an emphasis on the
methodological issues involved in develo** measurement scales and issues related to the …
methodological issues involved in develo** measurement scales and issues related to the …
A systematic review of responsiveness to develop future research agenda: a TCCM and bibliometric analysis
Purpose This paper aims to epistemologically extend and explore the present theories from
prior research conducted in the area of responsiveness. Furthermore, it determines to …
prior research conducted in the area of responsiveness. Furthermore, it determines to …
Innovative finance, technological adaptation and SMEs sustainability: the mediating role of government support during COVID-19 pandemic
Small and medium enterprises (SMEs) survival is critical for economic sustainability due to
the multifaceted role of the economy. Thus, halting SMEs operation hurts the aggregate …
the multifaceted role of the economy. Thus, halting SMEs operation hurts the aggregate …
[HTML][HTML] Adoption of digital banking channels in an emerging economy: exploring the role of in-branch efforts
The aim of this qualitative study is to analyse the role of in-branch efforts of banks on
migrating customers from branch banking to digital banking in India. In-depth semi …
migrating customers from branch banking to digital banking in India. In-depth semi …
[PDF][PDF] Effect of transformational leadership on employees' job satisfaction and organizational commitment in banking sector of Lahore (Pakistan)
F Bushra, A Usman, A Naveed - International journal of Business and …, 2011 - academia.edu
The study was conducted with a purpose to investigate the relationship between
transformational leadership and job satisfaction and organizational commitment of …
transformational leadership and job satisfaction and organizational commitment of …
[PDF][PDF] The impact of e-service quality and e-loyalty on online shop**: moderating effect of e-satisfaction and e-trust
This paper analyzes the role of online satisfaction and e-trust as mediators in the
relationship between electronic service quality (e-SQ) and online loyalty (integrating …
relationship between electronic service quality (e-SQ) and online loyalty (integrating …
Change in the uses pattern of digital banking services by Indian rural MSMEs during demonetization and Covid-19 pandemic-related restrictions
Purpose In the ever fast-changing modern world, through the use of digital banking services
(DBS), the old concept of banking in a traditional way has been completely changed. It was …
(DBS), the old concept of banking in a traditional way has been completely changed. It was …
AHIP
R Dixit - Inside CMS, 2012 - JSTOR
INSIDE CMS—www. InsideHealthPolicy. com—June 28, 2012 12 how it is structured,
Bowman says, and every year it is becoming less clinically accurate and more out of date …
Bowman says, and every year it is becoming less clinically accurate and more out of date …
An Indian customer surrounding 7P׳ s of service marketing
GS Kushwaha, SR Agrawal - Journal of Retailing and consumer services, 2015 - Elsevier
The primary aim of the study is to examine the effects of services marketing mix elements on
Indian customer for making the appropriate marketing mix strategy in banking services …
Indian customer for making the appropriate marketing mix strategy in banking services …
Empirical analysis of internet banking adoption in Poland
Purpose–This paper seeks to identify empirically the factors underlying the decision to adopt
online banking in Poland. Design/methodology/approach–The sample used in this study is …
online banking in Poland. Design/methodology/approach–The sample used in this study is …