Artificial Intelligence (AI) implementation in public administration is gaining momentum
heralded by the hope of smart public services that are personalised, lean, and efficient …

To lay the foundation for the special issue that this research article introduces, we present 1)
a systematic review of existing literature on the implications of the use of Artificial …

Cada día se hace cada vez más evidente el uso de la inteligencia artificial en nuestra vida
cotidiana sin embargo aún quedan muchos elementos para trabajar y organizar antes de …

Open AI's ChatGPT has emerged as a popular AI language model that can engage in
natural language conversations with users. Based on a qualitative research approach using …

Despite the enormous potential of artificial intelligence (AI), many public organizations
struggle to adopt this technology. Simultaneously, empirical research on what determines …

Artificial Intelligence is increasingly being used by public sector organisations. Previous
research highlighted that the use of AI technologies in government could improve policy …

In today's global culture where the Internet has established itself as the main tool for
communication and commerce, the capability to massively analyze and predict citizens' …

Advancements in human/AI interactions led to smartification of public services via the use of
chatbots. Here, we present findings from a clinical inquiry research project in a key public …

Develo** the capacity to digitally transform through AI is becoming increasingly important
for public organizations, as a constantly growing number of their activities is now becoming …

Although the use of artificial intelligence (AI) chatbots in public organizations has increased
in recent years, three crucial gaps remain unresolved. First, little empirical evidence has …