This study aims to analyse the mechanisms through which high performance work systems
(HPWSs) affect employee job satisfaction in hospitality firms. A sample of 202 hotel …

This research aims to investigate whether green hotels' environmental performance might
improve through staff environmental commitment and green process innovations. Data were …

Purpose This paper aims at explore the intervening role of servant leadership in tourism
businesses' outcomes, in the context of travel agencies. Drawing on servant leadership …

Purpose The purpose of this paper is to explore the effect of affiliative-based humorous
leadership on hotel employee outcomes (ie resistance to change and upward voice) …

Considering the emerging role of high-performance work system (HPWS) in service-oriented
firms, the present review has consolidated the recent trends in HPWS literature in the service …

Promotive voice refers to employees sharing novel ideas or suggestions aimed at improving
the functioning of their work unit or organization. However, in many cases, employees …

As an emerging construct, proactive customer service performance (PCSP) has been largely
explored in recent years. However, previous research focusing on PCSP has been …

This study aims to analyze the role of hindrance stressors in the relationship between high-
performance work systems (HPWS) and employees' outcomes in challenging contexts …

Purpose High-performance workplace systems (HPWS) have evolved from being mere
buzzwords to essential pillars for organisational success. This calls for in–depth examination …

The pertinent literature presents no evidence of the simultaneous effects of leader task-,
relations-, or change-oriented behaviors on employee proactivity and extra-role customer …