The service-dominant (SD) logic lens for understanding value co-creation and customers'
interactive roles in the service exchange has emerged as a focal theme of interest among …

Purpose The purpose of this paper is to systematically review the concepts and theories
underlying customer service experience (CSE) and its underlying five dimensions (physical …

While the current literature generally assumes that implementing sustainable business
practices (SBPs) will lead to improved wellbeing and positive outcomes, relatively little …

This paper applies a service ecosystems perspective on the public service logic to evaluate
the benefits and challenges this view brings to the management of public services. First, the …

The institutional logics approach is a powerful lens with which to examine and understand
contexts in which norms and conceptions are multiple, unclear or in flux. While logics at the …

In this article, we explore how classical organization theory can contribute to better
comprehend the phenomenon “organizational networks.” We will demonstrate that this …

Purpose In providing a fine-grained analysis of public service management, the purpose of
this paper is to make an important contribution to furthering research in service …

The purpose of this article is to (1) explicate micro-to-meso linkages of well-being,(2) provide
a theoretical framework to guide research on connecting patient experiences to community …

Digital platforms help develop the open value co-creation strategic alliances, reshape
traditional B2B relationships, and promote inclusive social innovation. This research …

Purpose The purpose of this paper is to present exciting and innovative research questions
in service operations that are aligned with eight key themes and related topics determined …