Healthcare staff are encouraged to use feedback from their patients to inform service and
quality improvement. Receiving patient feedback via online channels is a relatively new …

Background Limited research concerning existing inequities in mental health care and
support services in the United Kingdom captures perceptions and lived experiences of the …

Background: The global maternal mortality rate has increased annually. This study aimed to
examine the role of emotional support and the social support theraphy on the experience of …

How useful is online patient feedback? Are patients really telling us anything we need to
know about the quality and safety of healthcare, beyond the kindness of staff and the …

Patients are increasingly reporting about their healthcare experiences in an unsolicited
manner online. This emerging resource may offer valuable opportunities for organisational …

Purpose With the soaring rise in popularity of social media platforms in recent decades, the
use of website posts for the expression of work-related views has also increased. Despite …

In recent years, the frequent occurrence of drug quality and safety incidents, which seriously
affect economic development, social stability and public's health, has always been one of …