In recent years, many governments have worked to increase openness and transparency in
their actions. Information and communication technologies (ICTs) are seen by many as a …

Government agencies are increasingly using social media to connect with those they serve.
These connections have the potential to extend government services, solicit new ideas, and …

Using survey data collected from more than 300 local government officials from
municipalities across the United States, this study examines social media use in a relatively …

The Obama administration campaigned on the platform of increased transparency and
access to government information after the limitations of the Bush years. As part of this focus …

In view of the rising social and economic inequalities, public service delivery should be both
universal, ie independent of the recipients' social or economic status, and contextualized, ie …

Using survey data collected from 463 local government officials from municipalities across
the United States, this study examines the use of social media tools by local governments …

E-government services involve many stakeholders who have different objectives that can
have an impact on success. Among these stakeholders, citizens are the primary …

With the recent increase in urban population worldwide, and the emergence of big data
analytics, there is a growing interest in research on how cities are actively reconstructing …

In this chapter, we examine the role of citizen participation in the development of smart cities
through literature and example cases from Norwegian cities. We present an overview of …

Recommender systems are effectively used as a personalized information filtering
technology to automatically predict and identify a set of interesting items on behalf of users …