Social sustainability is concerned with the wellbeing and flourishing of societies now and in
the future. Despite its importance, it has been largely overlooked compared with …

Highlights•We review empathy in design using insights from philosophy and cognitive
science.•Empathy has become a design ideology rather than a principle suitable in some …

Purpose Service design is a multidisciplinary approach that plays a key role in fostering
service innovation. However, the lack of a comprehensive understanding of its multiple …

Highlights•Education is a fruitful and neglected sector for research on service design and
service innovation•Analysing services as learning networks illuminates core service …

The Education Ecology of Universities: Integrating Learning, Strategy and the Academy Page
1 The Education Ecology of Universities Many universities around the world are finding that …

While empathy is often hailed as a central aspect of service design, there is a growing
acknowledgement of the risks associated with an over-reliance on empathy in design …

Healthcare inequality is ubiquitous globally, but the effects are most striking in low-resource
settings. In these settings, current methods for the design of medical devices are failing to …

In Transmedia Work¸ Karin Fast and André Jansson explore several key questions that
frame the study of the social and cultural implications of a digital, connected workforce. How …

In this contribution we discuss the value of empathic experience as a result to achieve
through design driven solutions. Following a phenomenological framework, we draw …

The demand for humanitarian and development aid has risen to an unprecedented level in
recent years. With a pressing need for new solutions, designers have started using digital …