Total quality management: literature review and an agenda for future research

AK Singh, RL Shrivastava - International Journal of …, 2012 - inderscienceonline.com
The past decade has seen many firms focusing on total quality management (TQM) as a
means of improving profits, market share, and competitiveness. In this paper, an attempt is …

Total quality management practices and customer retention at Unity Rural Bank, Ghana

JM Kugbonu - 2020 - ir.ucc.edu.gh
The competitiveness of financial institutions, in recent times, have called for Ghanaian rural
banks to implement relevant total quality management practices in order to improve …

The role of information technology on distribution

DH Kim, MK Youn - International Conference on Business …, 2013 - scholar.kyobobook.co.kr
Purpose &# 8211; The purpose of this paper is to explore and analyze the role and the
importance of information technology on distribution. The article examines Federal Express …

[PDF][PDF] Reporting a Case Study on Customer Relationship Management as a Customer Retention Tool: OK Zimbabwe Limited

M Ndhlela, V Sibanda - academia.edu
ABSTRACT This study examined Customer Relationship Management as a customer
retention tool at OK Zimbabwe Limited in Bulawayo Metropolitan Province. The study …

Factors influencing usage of health Web sites: An empirical study in Taiwan

CH Tsai - Advances in Information Sciences and Service …, 2012 - tcu.elsevierpure.com
This study integrates social factors (human-message interactivity and human-human
interactivity) and motivational factors (perceived usefulness and perceived enjoyment) to …