Consumer engagement in social media brand communities: A literature review

ZR Santos, CMK Cheung, PS Coelho, P Rita - International Journal of …, 2022‏ - Elsevier
With the prevalence of social media, a great deal of research has examined consumer
engagement in social media brand communities. However, we lack a holistic understanding …

Artificial intelligence in interactive marketing: a conceptual framework and research agenda

JW Peltier, AJ Dahl, JA Schibrowsky - Journal of Research in …, 2024‏ - emerald.com
Purpose Artificial intelligence (AI) is transforming consumers' experiences and how firms
identify, create, nurture and manage interactive marketing relationships. However, most …

Investigating the impact of social media images' value, consumer engagement, and involvement on eWOM of a tourism destination: A transmittal mediation approach

AZ Abbasi, RH Tsiotsou, K Hussain, RA Rather… - Journal of Retailing and …, 2023‏ - Elsevier
Tourism organizations use social media to promote their destinations and attract new
customers. However, there is a challenge in how tourism organizations can choose or create …

[HTML][HTML] How customer engagement in the live-streaming affects purchase intention and customer acquisition, E-tailer's perspective

R Zheng, Z Li, S Na - journal of retailing and consumer services, 2022‏ - Elsevier
In the emerging retail market, e-tailers operating in develo** economies have to cope with
the rapid use of the Internet, new electronic purchasing methods and online selling …

Panic buying in the COVID-19 pandemic: A multi-country examination

T Islam, AH Pitafi, V Arya, Y Wang, N Akhtar… - Journal of Retailing and …, 2021‏ - Elsevier
The global crisis of COVID-19 pandemic has ravaged the world economy and healthcare,
igniting much fear, panic, and uncertainty among billions of people. As lockdowns being …

Social media marketing strategy: definition, conceptualization, taxonomy, validation, and future agenda

F Li, J Larimo, LC Leonidou - Journal of the Academy of Marketing Science, 2021‏ - Springer
Although social media use is gaining increasing importance as a component of firms'
portfolio of strategies, scant research has systematically consolidated and extended …

The influence of perceived social media marketing elements on consumer–brand engagement and brand knowledge

ML Cheung, G Pires, PJ Rosenberger - Asia Pacific Journal of …, 2020‏ - emerald.com
Purpose This paper investigates the impact of social-media marketing elements, namely
entertainment, customisation, interaction, electronic word-of-mouth (EWOM) and trendiness …

Should I suggest this YouTube clip? The impact of UGC source credibility on eWOM and purchase intention

M Muda, MI Hamzah - Journal of Research in Interactive Marketing, 2021‏ - emerald.com
Purpose In spite of the increasing organic and interactive marketing activities over social
media, a general understanding of the source credibility of voluntary user-generated content …

Power of social media marketing: how perceived value mediates the impact on restaurant followers' purchase intention, willingness to pay a premium price, and E …

MA Bushara, AH Abdou, TH Hassan, AEE Sobaih… - Sustainability, 2023‏ - mdpi.com
The introduction of social media in the restaurant sector has changed the manner in which
customers communicate with businesses. Social media marketing activities (SMMAs), such …

Examining the impact of luxury brand's social media marketing on customer engagement​: Using big data analytics and natural language processing

X Liu, H Shin, AC Burns - Journal of Business research, 2021‏ - Elsevier
This research utilizes big data in investigating the impact of a luxury brand's social media
marketing activities on customer engagement. In particular, applying the dual perspective of …