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[PDF][PDF] THE SMILE OF THE NURSE: QUALITY FOR THE UNPREDICTABLE WORLD
M Gianni, W Vandenbrande - sites.les.univr.it
This research aims to design and test a new model to support quality improvement in faceto-
face, front office services. In this paper we present the first phase of the project, the …
face, front office services. In this paper we present the first phase of the project, the …