A conceptual model based on the antecedents and consequences of online consumer
satisfaction has been proposed and empirically proved in this study. Data were collected …

This research aims at examining how the service recovery justices' strategies influence
online customer engagement (OCE) in Jordan's telecom sector via the role of “customer …

Purpose of the study: The purpose of the study was to discuss the impact of the TOE factors
on FinTech Adoption and Financial Performance and the role of organizational readiness as …

Purpose Consumer psychology research has established the importance of customer
satisfaction as a determinant of customer repurchasing intention. Nonetheless, even …

This research examines the influence of service recovery transparency on customer
forgiveness to retain customers in the context of service recovery via social media. We …

Purpose This study aims to examine the interrelationships between the dimensions of
perceived value, including functional, emotional and social values. The mediating role of …

Purpose The purpose of this study/paper is first to determine the impact of perceived
recovery justice (PRJ)(as a second-order construct) on recovery satisfaction and repurchase …

To characterize the process of lead‐time reduction in EPC project‐based organizations,
including the engineering, procurement, and construction activities, various elements such …

Consumers are increasingly mindful of corporate social responsibility (CSR) when making
purchase and consumption decisions, but evidence of the impact of CSR initiatives on actual …

In recent years, China's e-commerce industry has developed at a high speed, and the scale
of various industries has continued to expand. Service-oriented enterprises such as e …