Service failure and service recovery: A hybrid review and research agenda
TM Sahaf, AI Fazili - International Journal of Consumer Studies, 2024 - Wiley Online Library
It is an opportune time to reflect on the progress of service failure and service recovery in the
field of service marketing, specifically with a focus on perceived justice. Over the past three …
field of service marketing, specifically with a focus on perceived justice. Over the past three …
Moderating effects of time pressure on the relationship between perceived value and purchase intention in social E-commerce sales promotion: Considering the …
L Peng, W Zhang, X Wang, S Liang - Information & Management, 2019 - Elsevier
How does customer perceived value influence purchase intention in online flash sales on
social e-commerce platforms? This study investigates the role of time pressure and product …
social e-commerce platforms? This study investigates the role of time pressure and product …
Online service failure: antecedents, moderators and consequences
Online service failure: antecedents, moderators and consequences | Emerald Insight Books
and journals Case studies Expert Briefings Open Access Publish with us Advanced search …
and journals Case studies Expert Briefings Open Access Publish with us Advanced search …
Interacting with medical artificial intelligence: Integrating self-responsibility attribution, human–computer trust, and personality
Artificial intelligence (AI) is revolutionizing the medical industry. This paper first investigates
the mechanism of patients' medical AI acceptance after experiencing AI service failure from …
the mechanism of patients' medical AI acceptance after experiencing AI service failure from …
Retail mix instruments influencing customer perceived value and customer engagement: a conceptual framework and research agenda
COVID-19 has transformed customer behavior, notably in FMCG retailers. Although online
stores grow, retail mix instruments remain essential for traditional shops, as these affect …
stores grow, retail mix instruments remain essential for traditional shops, as these affect …
Interpersonal conflict at work and knowledge hiding in service organizations: the mediator role of employee well-being
Purpose This paper aims to explore the effects of interpersonal conflicts in the social
workplace on various rationalized, knowledge-hiding behaviors in service organizations …
workplace on various rationalized, knowledge-hiding behaviors in service organizations …
Does green self-identity influence the revisit intention of dissatisfied customers in green restaurants?
Purpose The study aims to examine the customers' revisit intention toward the green
restaurants after service failure based upon service failure attributions. The study further …
restaurants after service failure based upon service failure attributions. The study further …
The effects of peripheral service quality on spectators' emotions and behavioural intentions
Purpose The purpose of this paper is to investigate the impacts of peripheral service quality
on football match spectators' emotions and behavioural intention. Design/methodology …
on football match spectators' emotions and behavioural intention. Design/methodology …
[HTML][HTML] The Effects of Trust, Perceived Risk, Innovativeness, and Deal Proneness on Consumers' Purchasing Behavior in the Livestreaming Social Commerce …
Livestreaming shop** platforms have emerged as dynamic and innovative channels for e-
commerce, mobile commerce, and social commerce, revolutionizing the way consumers …
commerce, mobile commerce, and social commerce, revolutionizing the way consumers …
Opportunity gone in a flash: Measurement of e-commerce service failure and justice with recovery as a source of e-loyalty
Online flash sales (OFS) are an opportunity for customers to purchase goods with large
discounts for a limited period, along with the increased risk of service failures due to heavy …
discounts for a limited period, along with the increased risk of service failures due to heavy …